Frequently asked questions

The Designer

How long will it take to receive my order?

Processing time is 4-7 business days , and you should recieve a email with a tracking number when your order is shipped off. Shipping in the USA is from 1-3 Business days and international shipping is 5-7 business days.



What is the stores return & exchange policy?

There are no refunds or exchanges for obvious hygiene reasons



Can I make adjustments to my order after it has been placed?

Yes, if your order has not been shipped you may contact me via email info@AmerahSimone.com with your order number as the subject, to change anything from sizing, address or color (if in stock)



What happens if my package is returned to sender?

Your package can be shipped back out to you upon receiving. However, you will be responsible for a reshipment fee before your package can be sent back out to you.



My package says delivered but I I didn't receive it.

We have shipped your order. Once your item is with the carrier it is out of our control please contact the carrier for any updates or information regarding your delivery.



The Photographer

Am i responsibe for booking the studio ?

No, the studio rental fee is included in my pricing



How long is your turn-around for edited photos ?

Turn-around time for edited photos is 2 days at MAX.