F&Q

Question 1

How long will it take to receive my order?

Answer

Processing time is 4-7 business days , and you should recieve a email with a tracking number when your order is shipped off. Shipping in the USA is from 1-3 Business days and international shipping is 5-7 business days.

Question 2

What is the stores return & exchange policy?

Answer

There are no refunds or exchanges for obvious hygiene reasons

Question 3

Can I make adjustments to my order after it has been placed?

Answer

Yes, if your order has not been shipped you may contact me via email info@AmerahSimone.com with your order number as the subject, to change anything from sizing, address or color (if in stock)

Question 4

What happens if my package is returned to sender?

Answer

Your package can be shipped back out to you upon receiving. However, you will be responsible for a reshipment fee before your package can be sent back out to you.

Question 5

My package says delivered but I I didn't receive it.

Answer

We have shipped your order. Once your item is with the carrier it is out of our control please contact the carrier for any updates or information regarding your delivery.

Question 6

Can i cancel my order?

Answer

Yes, within the first 24 hours when you placed your order, you can email to cancel. However after the 24 hour period, you can NOT cancel your order, becuase production has now been started on your order.

Question 7

Am i responsibe for booking the studio ?

Answer

No, the studio rental fee is included in my pricing

Question 8

How long is your turn-around for edited photos ?

Answer

Turn-around time for edited photos is 7 days at MAX.

Frequently asked questions

The Designer