Frequently asked questions
How long will it take to receive my order?
Processing time is 4-7 business days , and you should recieve a email with a tracking number when your order is shipped off. Shipping in the USA is from 1-3 Business days and international shipping is 5-7 business days.
What is the stores return & exchange policy?
There are no refunds or exchanges for obvious hygiene reasons
Can I make adjustments to my order after it has been placed?
Yes, if your order has not been shipped you may contact me via email info@AmerahSimone.com with your order number as the subject, to change anything from sizing, address or color (if in stock)
What happens if my package is returned to sender?
My package says delivered but I I didn't receive it.
Can i cancel my order?
Yes, within the first 24 hours when you placed your order, you can email to cancel. However after the 24 hour period, you can NOT cancel your order, becuase production has now been started on your order.
Am i responsibe for booking the studio ?
No, the studio rental fee is included in my pricing
How long is your turn-around for edited photos ?
Turn-around time for edited photos is 7 days at MAX.